Rdentify Introduces Milestone Update, Redefining Customer Experience and Protection

Rdentify, the AI-powered customer experience platform, has announced a game-changing update that further enhances its ability to create world-class customer experiences. This latest update cements Rdentify’s position as the leading responsible gambling tool for the iGaming industry while extending its functionality across the entire customer engagement spectrum. 

Customer Safety Remains a Leading Priority

Rdentify was one of the first companies to implement innovative AI technology into its systems to protect customers and increase engagement across many industries. Its platform has evolved from merely analyzing customer data to transforming it into actionable insights operators can use to improve customer service and protect their brand reputation.

Daniel Brookes, Rdentify’s founder and CEO, reiterated the company’s mission to empower its customers in an increasingly more complex regulatory landscape. He highlighted that operators using Rdentify had recorded significant cost savings and enhanced performance across all metrics. Brookes was confident that the update would further enhance the company’s product, benefiting the end user.

Rdentify has been trusted by many of the biggest names in gaming to detect at-risk players. With this update, we’ve dramatically expanded its scope to the entirety of the customer experience.

Daniel Brookes, Rdentify CEO and founder

With this latest update, Rdentify gives operators an unparalleled look at customer interactions. The platform now goes beyond merely identifying the risks of player harm in customer support conversations. It analyzes every aspect of the interactions that users have with them across all channels: live chat, social media, and phone communications, offering operators a complete view of customer preferences, frustrations, and overall experience.

The Company Will Continue to Innovate

The updated platform offers operators real-time visibility into customer service team performance, highlighting opportunities for improvement that can help optimize agent interactions. An intuitive dashboard gives operators an edge when spotting emerging trends and proactively responds to any potential problems that may arise, assuring that every interaction with customers is of the highest quality.

Seamlessly integrating its AI-powered solutions into existing workflows, Rdentify equips operators with the arsenal to protect their customers, enhance their brand, and drive exceptional customer experiences. Brookes drew attention to the company’s history of success and noted that Rdentify would remain on the cutting edge of customer interaction technology.

This is about elevating support by better understanding customer preferences and the way your CS team interacts with the user.

Daniel Brookes, Rdentify CEO and founder

This latest milestone demonstrates how Ridentify remains committed to helping its clients make data-driven decisions that drive results. With this milestone update, Rdentify has reinforced its position as a pioneer in the realm of responsible gambling and as an indispensable partner for every business desiring to raise the customer experience to new heights.