Resorts World Las Vegas Lays Off 50 Employees amid Ongoing Difficulties

Resorts World Las Vegas has confirmed laying off 50 full-time employees as part of its ongoing efforts to restructure its operations. The move, confirmed on Wednesday, aligns with the company’s plan to optimize efficiency while retaining the high-quality service and attention to detail it is known for. However, the venue must work hard to win back public trust after recent setbacks.

The Company Faces Regulatory Scrutiny

While Resorts World acknowledged the layoffs, the company did not confirm the exact timing of the job cuts or disclose what departments or positions would be affected. In an official statement, the venue described the decision as “difficult,” thanking the affected team members for their contributions. The company added that this move would help maximize efficiency and deliver a stellar customer experience.

We have made the difficult decision to restructure a portion of our operations by less than 50 full-time team members.

Resorts World Las Vegas statement

The layoffs come at a tumultuous time for Resorts World Las Vegas and its parent company, Genting Group. The firm will appear before the Nevada Gaming Commission on Thursday to address a 10-count disciplinary complaint filed in August 2023 by the Nevada Gaming Control Board (NGCB). The allegations revolve around deficiencies in anti-money laundering (AML) regulations.

According to the NGCB, the company allegedly permitted gamblers with a history of federal felony convictions and connections to illegal bookmaking to wager at the casino. Resorts World Las Vegas and its affiliated entities have agreed to a $10.5 million settlement with Nevada gaming regulators. Along with the financial penalty, Resorts World will have to implement several reforms to strengthen its AML safeguards.

Resorts World Is Working Hard to Address Ongoing Challenges

The recent layoffs and regulatory issues add to a series of setbacks for the high-profile resort. In February, a technical issue caused widespread frustration as thousands of guests experienced lengthy delays at check-in. The malfunction coincided with a surge of visitors attending the National Rugby League (NRL) event, which had chosen Resorts World as its official hotel. Despite the property’s efforts, many guests were frustrated with the experience.

Resorts World’s ongoing restructuring also extends to its management team. In February, Carlos Castro was named chief operating officer and chief financial officer, while Alex Dixon took over as CEO in January. These leadership shifts underscore the company’s ongoing efforts to stabilize and reinforce its management structure as it adjusts to rising industry challenges.

Despite these recent setbacks, Resorts World remains committed to conducting its business with integrity and prioritizing the customer experience. With new leadership and a renewed focus on compliance and efficiency, Resorts World faces a critical milestone in its journey. If the venue overcomes its recent challenges, it should reinforce its position as a leading Las Vegas destination.